The sales report supports a variety of metrics. Appfigures supports several app stores, and the platform normalizes across stores where possible.

Here are all of the metrics that are available for your apps and their definitions.

Available for apps and in-app purchases from all stores

Net Downloads represent the number of times an app has been downloaded from the store by someone who did not previously own the app. If a paid app, we'd automatically subtract any returns. Downloads do not include uninstalls or re-downloads, those are reported within their own metrics.

Updates represent the number of times a newer version of an app has been downloaded by someone who already owns the app. For example, it's common to see a spike in updates when a new version of an app is released to the app store because many users have their devices set to automatically install updates.

Net revenue is the amount earned, after subtracting refunds as well as the store’s cut

Gross revenue is the total amount earned - this actual data differs by store.

Apple's gross number reports after refunds are deducted in App Store Connect. Apple's Gross revenue in Appfigures is before the store fee, taxes, and refunds are taken out.

Google's revenue number, in the Google dashboard, is after refunds and VAT. Google's gross revenue in Appfigures is before the store fee and refunds are taken out but after VAT is taken out.

Returns represent the number of times an app was returned for a refund. This isn't common for free apps.

Refunds represent the revenue from app sales and in-app purchases which are returned to a buyer.

Uninstalls - The number of times the app was removed from user devices. Important note - Apple only counts uninstalls on devices with iOS 12.3+ and data is available from Apple beginning on 5/11/19. Uninstalls are also based on the users opt-in preferences.

Standard Downloads The number of times the app was downloaded for the first time not including educational downloads or business downloads.

Re-downloads represent the number of times an app was downloaded by a user that previously downloaded the app. This can be on a new device where the app was never installed, or on a device that had it but it was removed. If an app is removed and re-installed twice in one day, it will count as two re-downloads. Important: Google re-downloads begin on July 25th, 2019.

Pre-orders - The number of orders for a pre-released app - this is the gross number. Pre-orders do not count towards downloads until the app is released, at which point the downloads (and subsequent revenue, if applicable) will count towards downloads and revenue separately.

Only available for iOS and Mac apps

Promo codes represent the number of downloads that were a result of a promo-code being redeemed.

Gifts represent the number of downloads that were a result of a gift. We count a download as a gift when the actual download occurs, not when the gift is given.

Educational downloads are downloads that originated through Apple's Volume Purchase for Education program. More

Educational revenue is revenue from app sales and in-app purchases made by an educational institution (usually at a discounted price).

Business download is when the app is downloaded by a qualifying company through Apple's Volume purchase for business program.